Holiday delivery - Order by: December 17th (West Coast), December 19th (Central) and December 20th (East Coast.)

Please Read First...

When will my order ship?

We have updated our Tracking Page to include step by step information about the status of your order.

Please refer to the Production Timeline on our FAQ page to know how long it takes (on average) for your order to ship.

There are six stages to our production cycle:

Inspection, Layout, Printing, Inspection, Packaging, and Shipping.

There are two main causes of delay in production. The first is a failed inspection. This happens when there is a blemish or crease in the poster, or a color issue on the printer, or if there are quality concerns with your digital file. If it cannot be fixed by reprinting we will contact you via email with instructions on how to proceed.

The other reason for a delay is queuing for a printer. When printers are overused they get hot and an overheated printer will have darker and more muted colors. In order to stop this from happening we set our production line to a certain pace to let the print heads cool off before the next print comes through. This is usually only a concern for very large prints (larger than 44 inches.)

When will my shipment arrive?

The moment your order is scanned by the postal carrier you will recieve an automatic email with the tracking information. Once your package reaches the routing facility the tracking page will update with an estimated delivery date.

If your tracking page is showing the following message...

Label Created, not yet in system.

This usually means that your package was not properly scanned by the postal carrier. This will not cause a delay and your package will be delivered as normal. It only affects the tracking updates, your package is still in transit and will be delivered. Please allow 5-10 days depending on your location for your package to arrive.

My order was damaged.

If your order is damaged please attach a photograph of the print to your email when you contact us.

Email Contact

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service@posterburner.com

This is the fastest way to guarantee your concern is addressed.

Live Chat

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Live Chat operators are available during normal office hours.

Phone Support

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service@posterburner.com

Our customer service representatives work at the same office as our printing professionals so that we can quickly and efficiently relay information between customers and our printers.

To make sure that all customer support cases are handled as quickly as possible, we begin all issues through email. If a call is needed to resolve an issue, please make note of your phone number and the best times to reach you.